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WARRANTY POLICY

Wheel Warranty

Lifetime Warranty for POLARIS wheels

All POLARIS wheels have a lifetime warranty against defects in materials and workmanship for the original owner when installed properly and used for on-road riding. This warranty is valid for the original owner. It covers the rims, spokes, and hubs, but does not cover damage due to wear and tear (e.g. bearings, brake tracks), cosmetics, improper assembly or abuse.

Lifetime Crash Replacement Policy for POLARIS wheels

All POLARIS wheels have a lifetime crash replacement policy. If you manage to damage your product while riding, racing, or even during an accident, we will replace or repair Polaris for you at zero parts cost. This guarantee is valid for the original owner of Polaris wheels. Labor and return shipping costs are not covered by Ascent. Ascent and its distributors reserve the right to refuse warranty or crash replacement guarantee to any person who, in our sole discretion, abuses our products, programs, or warranty policy. Damage caused by misuse, abuse, or intentional damage will not be covered by either policy.

3-Year Limited Warranty for ZENITHelite and Defiant wheels

All ZENITHelite and Defiant wheels are warranted against defects in materials and workmanship for a period of THREE (3) YEARS from the date of original retail purchase when installed properly and used for on-road riding. This warranty only applies to the original owner and is not transferable.

 

2-Year Limited Warranty for ADAMANT wheels

All ADAMANT wheels are warranted against defects in materials and workmanship for a period of TWO (2) YEARS from the date of original retail purchase when installed properly and used for on-road riding. This warranty only applies to the original owner and is not transferable.

 

Lifetime Stuff Happens Policy (original owners only)

You ride hard, and sometimes, stuff happens. We've got your back.

If your wheel experiences damage under any circumstance not covered by our warranty, the price of a replacement Ascent wheel is 25% off the current retail price. Please note that this does not include freight, taxes/VAT or the cost of other replacement parts.

 

 Warranty Shipping (International Orders)

 

The customer will send the package to Ascent Bikes, and bear the initial cost of shipment. We will examine the wheels upon receipt, and if the item is found to be covered under the Warranty, we will refund the cost of shipping, subject to the maximum amount paid during the initial purchase, and bear the cost of shipping the product back to the customer.

 

If the damage or defect is not covered by Warranty, the customer will have to bear all shipping costs, including the return shipping cost back to the customer. The return shipping cost will be limited to the cost initially paid by the customer. We will only dispatch the wheels upon full receipt of the return shipping costs.

 

Limitations on Warranty

The warranty does not include damage caused by crashes, impact damage, transportation, abuse or if it is subjected to loads in excess of its design limits.

 

The warranty does not apply if the product has been modified.

 

The warranty does not apply if the serial numbers of the rims or hubs have been defaced or deliberately removed.

 

This warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, failure to service and/or riding or installation in conditions or applications other than recommended.

 

The warranty does not apply if improper brake pads (for alloy rims) have been used, as those pads can damage the braking surface.